Privacy Policy

1. Introduction

HOMEATZ, a brand of Axxemo Tech Private Limited (“we,” “our,” “us”), is committed to protecting the privacy of our customers (“you,” “your”). This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data.

By using our website or mobile application, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

This includes your:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Payment details

We collect this information when you create an account, place an order, or contact customer support.

B. Order Information

Details about your orders, including:

  • Meal preferences

  • Dietary restrictions

  • Customization requests

C. Usage Data

Information about how you interact with our website and mobile app, including:

  • IP address

  • Browser type

  • Device information

  • App version

  • Pages/screens visited

  • Time and date of usage

D. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze service performance.

3. Location Data

We collect and process location information when you use the HOMEATZ mobile application.

Types of Location Data Collected

  • Precise Location (GPS-based location) – To accurately determine your delivery address.

  • Approximate Location – To identify your general service area when precise location is unavailable.

Location access is requested only with your explicit permission and can be disabled at any time through your device settings.

Why We Collect Location Data

We use location data for:

  • Detecting your current location while adding a delivery address

  • Showing available kitchens and services in your area

  • Improving delivery accuracy

  • Preventing fraudulent orders

  • Enhancing overall user experience

Sharing of Location Data

Location information may be shared only with:

  • Delivery partners for order fulfillment

  • Map service providers (such as Google Maps) for address validation

We do not sell, rent, or trade your location data.

4. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment

To process and deliver your orders, including confirmations and updates.

Personalization

To tailor services to your preferences and recommend suitable meal options.

Communication

To provide customer support, order notifications, service updates, and promotional offers (if opted in).

Service Improvement

To analyze usage data and improve our website, mobile app, and overall experience.

Security & Fraud Prevention

To protect accounts, prevent unauthorized access, and detect fraudulent activities.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers such as:

  • Payment Processors – To securely process transactions

  • Delivery Partners – To complete order delivery

  • Technology & Analytics Providers – To improve app functionality

  • Legal Authorities – If required by law

All partners are required to protect your information.

6. Data Security

We implement industry-standard security measures including:

  • Encryption

  • Secure servers

  • Access controls

  • Regular security reviews

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

8. Your Rights

You have the right to:

  • Access – Request a copy of your personal data

  • Correction – Request correction of inaccurate information

  • Deletion – Request deletion of your account and associated data

  • Opt-Out – Unsubscribe from marketing communications

  • Withdraw Location Permission – Disable location access anytime from device settings

To request account or data deletion, contact:

support@homeatzindia.in

We will process verified requests within a reasonable time.

9. Children’s Privacy

HOMEATZ services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

If such data is discovered, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or data handling practices, please contact:

support@homeatzindia.in