HOMEATZ Privacy Policy
1. Introduction
HOMEATZ, a brand of Axxemo Tech Private Limited (“we,” “our,” “us”) is committed to protecting the privacy of our customers (“you,” “your”). This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data. By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
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Personal Information: This includes your name, email address, phone number, delivery address, and payment details. We collect this information when you create an account, place an order, or contact us for customer support.
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Order Information: Details about your orders, including meal preferences, dietary restrictions, and any customization requests.
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Usage Data: Information about how you interact with our website and app, including your IP address, browser type, device information, pages visited, and the time and date of your visit.
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Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences to enhance your experience with our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
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Order Fulfillment: To process and deliver your orders, including sending order confirmations and delivery updates.
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Personalization: To tailor our services to your preferences, including recommending meals, offering customized meal plans, and remembering your previous orders.
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Communication: To communicate with you about your orders, provide customer support, send you promotional offers, and inform you of any changes to our services or policies.
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Improvement of Services: To analyze usage data and feedback to improve our website, app, and overall customer experience.
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Security: To protect your account and our services from fraud, unauthorized access, and other security threats.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services, such as:
- Payment Processors: To process payments securely.
- Delivery Partners: To ensure your orders are delivered to the correct address.
- Marketing Partners: To send you promotional offers and updates, where you have opted in to receive such communications.
- Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of HOMEATZ, our customers, or others.
5. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
7. Children’s Privacy
HOMEATZ services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website, and, where appropriate, notified to you by email. Your continued use of our services after any changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please write to us at:
support@homeatzindia.in