Delivery Partner Privacy Policy

HOMEATZ Delivery Partner Privacy Policy

Last Updated: 13-Sep-2024

HOMEATZ values your privacy and is committed to protecting the personal information of our delivery partners. This privacy policy outlines how we collect, use, store, and share your information when you use the HOMEATZ platform as a delivery partner.

By registering as a delivery partner and using our platform, you agree to the terms described in this privacy policy.

1. Information We Collect

1.1 Personal Information:

  • Name, address, phone number, email address, date of birth, gender, and identification documents (e.g., driver’s license, Aadhar card, etc.).

1.2 Vehicle and Insurance Information:

  • Vehicle registration details, insurance documents, and any other necessary documents related to your vehicle.

1.3 Financial Information:

  • Bank account details, payment information, and tax identification number for processing payments and fulfilling tax obligations.

1.4 Location Data:

  • Real-time GPS location to facilitate order assignments, optimize delivery routes, and improve delivery efficiency.

1.5 Device Information:

  • Information about the device you use to access our platform, including the device model, operating system, unique device identifiers, and network information.

1.6 Usage Information:

  • Details of your interactions with the platform, including login data, delivery history, ratings, and feedback.

1.7 Background Check Information:

  • Information obtained from third-party service providers for verification purposes, such as driving records, criminal history, or identity verification.

2. How We Use Your Information

2.1 To Provide and Improve Services:

  • Use personal information to register you as a delivery partner, assign delivery tasks, process payments, and improve service quality.

2.2 To Communicate with You:

  • Use your contact details to provide updates, service notifications, support, and marketing communications, if you have consented to receive them.

2.3 To Ensure Safety and Security:

  • Use location data and other relevant information to ensure the safety and security of deliveries and prevent fraud.

2.4 To Comply with Legal Obligations:

  • Use personal information to comply with applicable laws, regulations, and legal requests, including tax obligations and law enforcement requests.

2.5 To Conduct Analytics:

  • Use anonymized or aggregated data for internal analytics, performance analysis, and improving platform functionality.

3. Information Sharing and Disclosure

3.1 With Service Providers:

  • Share information with third-party service providers who assist us with background checks, payment processing, customer support, and other services necessary to operate our platform.

3.2 With Customers:

  • Share limited information (e.g., your first name, profile picture, and contact number) with customers to facilitate delivery and communication.

3.3 For Legal Purposes:

  • Share information with government authorities or law enforcement agencies if required by law, court order, or to protect our rights or the safety of others.

3.4 In Case of Business Transfers:

  • Share information in connection with a merger, acquisition, asset sale, or other business transactions. In such cases, we will notify you before your information is transferred or becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

5. Security of Your Information

We take appropriate security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

6.1 Access and Correction:

  • You have the right to access, correct, or update your personal information by logging into your partner account or contacting our support team.

6.2 Deletion:

  • You have the right to request the deletion of your personal information, subject to certain legal and contractual limitations.

6.3 Opt-Out of Marketing:

  • You have the right to opt-out of receiving marketing communications by following the unsubscribe instructions provided in the emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will notify you by posting the updated policy on our platform and revising the “Last Updated” date at the top of this page.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

By registering and using the HOMEATZ platform as a delivery partner, you acknowledge that you have read, understood, and agreed to this privacy policy.

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