1. Introduction
Welcome to HOMEATZ, a brand of Axxemo Tech Private Limited! This Shipping Policy outlines the terms and conditions related to the delivery of orders placed through our website or mobile application. By placing an order with HOMEATZ, you agree to the terms specified in this policy.
2. Delivery Zones
- Service Areas: HOMEATZ currently delivers within specific geographical areas. The availability of our services is based on your location. You can check if we deliver to your area by entering your delivery address during the order process.
- Expansion: We are continuously working to expand our delivery zones. If your area is not currently serviced, please check back later or contact our customer support for more information.
3. Delivery Times
- Estimated Delivery Time: Our goal is to deliver your order within the estimated delivery time provided during the checkout process. Delivery times may vary depending on your location, order size, and traffic conditions.
- Peak Hours: During peak hours or high-demand periods, delivery times may be extended. We appreciate your understanding and patience during these times.
- Order Tracking: Once your order is out for delivery, you will receive a notification with tracking information. You can monitor the progress of your delivery in real-time through our app or website.
4. Delivery Fees
- Standard Delivery Fee: A delivery fee may apply to each order, depending on your location and order size. The fee will be clearly displayed during the checkout process before you confirm your order.
- Free Delivery: From time to time, HOMEATZ may offer promotions that include free delivery. These promotions will be subject to specific terms and conditions, such as minimum order value or delivery within a certain area.
5. Order Handling
- Freshness Guarantee: At HOMEATZ, we prioritize the freshness and quality of your meals. All orders are prepared and packaged with care to ensure they arrive at your door in the best possible condition.
6. Delivery Instructions
- Special Instructions: If you have specific delivery instructions, such as a preferred delivery time, gate code, or drop-off location, please provide these details during the checkout process. Our delivery personnel will do their best to accommodate your requests.
- Contactless Delivery: For your safety and convenience, HOMEATZ offers contactless delivery. Simply select this option at checkout, and our delivery personnel will leave your order at your designated drop-off point.
7. Delivery Issues
- Missed Deliveries: If you are not available to receive your order at the specified delivery time, our delivery personnel will attempt to contact you. If delivery is unsuccessful, the order may be returned, and you may be charged for the order.
- Incorrect Address: Please ensure that your delivery address is accurate and complete. HOMEATZ is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Delivery Delays: While we strive to deliver within the estimated time, unforeseen circumstances such as traffic, weather conditions, or high order volumes may cause delays. We will notify you of any significant delays and work to deliver your order as soon as possible.
8. Quality Assurance
- Order Accuracy: We take great care to ensure that your order is prepared according to your specifications. If you receive an incorrect or incomplete order, please contact our customer support team immediately for assistance.
- Quality Issues: If you encounter any issues with the quality of your meal, please contact us within 24 hours of delivery. We will work to resolve the issue to your satisfaction, which may include a replacement or refund.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with your delivery, please contact our customer support team at: support@homeatzindia.in